Privacy Policy

1. Introduction

Preferred Coating Solutions (“we,” “us,” or “our”) operates the website preferredcoatingsolutions.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and home address when you submit a contact form, request a quote, or communicate with us directly.
• Project Information: Details about your property and the services you are inquiring about (e.g., driveway dimensions, surface type, project photos you share).
• Usage Data: Aggregated, anonymous information automatically collected when you visit our website, such as which pages were viewed and approximate location at the city level. We do not use cookies to collect this information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Schedule and deliver our services
• Communicate with you about your project
• Improve our website and services
• Send follow-up communications about completed projects
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website or conducting our business (e.g., web hosting, analytics), provided they agree to keep your information confidential.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Protection: To protect the rights, property, or safety of Preferred Coating Solutions, our customers, or others.

5. Cookies & Analytics

Our website does not use cookies. We use a privacy-friendly, cookieless analytics service (Vercel Analytics) that helps us understand how visitors use our site in aggregate. No personal information, browsing history, or cross-site tracking data is collected. No tracking pixels or third-party advertising cookies are placed on your device.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law. Contact and project information is typically retained for the duration of our business relationship and a reasonable period thereafter.

8. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection or use of your information
• Request deletion of your personal information

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media profiles). We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Business: Preferred Coating Solutions
• Location: Windsor, Ontario, Canada
• Email: joe@preferredcoatingsolutions.ca
• Phone: 519-995-1667